more explanatory answers please

I've read many questions and answers.  Many of the answers do not answer the question or only part of it.  Also some answers need clarification as we are not all fluent in computer language.  I am still waiting an answer (the answer did not reflect the question)  For example. I explained: I am a paid Geni pro.  I messed up my log in.  I  tried to change my email and I probably tried to change my password.  I also somehow set up  new Geni basic. to which I have added nothing. One  answer I got was "how to change your pw."  (No help there) The 2nd answer I got was" how to get a ticket." (no help there, I can't log in)  Helpers must read the whole question.  We wait way too long for an incomplete answer. The second example was for some one to "empty their cache". What does that mean?  What is a cache? 

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