I would like to change my cousin's e-mailaddress. The old one isn't in used anymore (doesn't exist anymore), so she cannot edit her profile. Is there another possibility?
Hope to hear from you soon!!!!
Thanks!
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Geni Support Team Hello Esther:
Although your cousin no longer uses the same email address, if she still knows the password she used to login to her Geni account, she can still log in using her email address and password. She can then change her email address by doing the following:
- Go to your Email & Password settings
- Click 'Add email' and enter the new email address
- Use the 'delete' link if you would like to delete the old email address
- Use the radio buttons next to the email addresses to select your primary email address. This is the address where your Geni Notifications will be sent.
Note that you must have at least one email address associated with your Geni account. Therefore, you must add a second email address before deleting an email address from your account.
If your cousin no longer has access to the email address used on their Geni account and they are unable to recall their login information, they will be required to send an inquiry to subscriptions@geni.com for assistance with this.
Geni will then be able to remove their email address from their profile, where they will then be able to ask a relative in their tree to re-invite them back to your tree using your current email address.
*Note: If the person were the only claimed/active Geni user in that tree and there is no one who can re-invite them, then they will need to start over at Geni.com using their current email address.
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