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Email and password lost!

Sheri Wise

February 06, 2012 00:30

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I haven't used Geni for a couple of years, but some of my family has been VERY active.  I don't remember the email address I signed up with or my password.  The account I am using for this question is a brand new account that I set up so I could get in.  How do I get back to my full tree without my email and password information??

2 comments

• 0
  
  Lars Henrik Tholander February 08, 2012 17:52

  Please help us..

• -1
  
  Geni Support Team April 10, 2012 19:36

  Hello Sheri:

  If you do not remember the email address you used originally, please send an email to subscriptions@geni.com for further assistance.

  If you do know the email address - To reset your password, please try the following:

  1. Click the "Don't know your password?" link from the login page
  2. Enter the email address associated with your Geni account and click 'Submit'
  3. We'll send you a link you can use to set a new password