How can I cancel GENI PLUS if the trial period (14 days) ends and the system auto upgrade my account and now I have to pay $ 120 for it??
This price is in my next credit card bill... I don't wanna pay for this service, I don't have money and I don't wanna use GENI PLUS!
I have sent many e-mails to Geni Support but anybody answered me.
HELP ME!!!
This has been solved directly with the user on February 09, 2012.
For other users who want to cancel their free trial:
You can cancel your trial at any time during the 14 days. Just click the "Make changes to your Geni Pro subscription" link in your Premium account settings.
Then check the "Cancel my trial" checkbox and save your changes.
If you've chosen to use PayPal for your Geni Pro subscription, you must log into PayPal to cancel the subscription.
1. Log into PayPal at https://www.paypal.com
2. On the "My Account" tab, click the subtab labeled "History"
3. Below the date selectors, click the link labeled "Subscriptions"
4. Locate the line for your Geni subscription and click on the Details link under the Details column
5. Click the button labeled "Cancel Subscription" at the bottom of the resulting page, then again on the confirmation page.
If you have any further questions about your premium subscription, please submit a ticket or email subscriptions@geni.com .
Note: that your credit card or PayPal account will be charged if you do not cancel within the 14 day trial period.
Updated: December 5, 2011
