I NEVER ASKED FOR MY INFORMATION TO BE ON THIS WEBSITE AND THERE IS NO CUSTOMER SERVICE ON THIS WEBSITE AND I TELLS ME TO ENTER MY CREDIT CARD TO SUBMIT A TICKET?? REALLY? THAT IS EXTORTION.
HOW DO I DELETE MY INFORMATION????????????????????????
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2 comments
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Jeremy Rosenberg Is the person who is using your information without your permission named Ken Anthony?
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Geni Support Team Please note the person who added the profile may be your relative. Therefore, if you have located a profile on Geni which you believe may be for you (or a relative), you may go to www.geni.com to create a free basic account. (The Plus and Pro subscriptions include Premium support to communicate directly with our expert support staff) Once you have, you will be able to contact the profile manager who added that profile to their tree and ask them to invite you, update it, or remove it on your behalf.
- We respect the privacy of our users and they have the right to add their relatives to their family tree
- We do not go into the accounts of our users to police or remove data
- We do not have a way (for certain) to know when an outside person is who they say they are
- There may be another person who shares your name; therefore, the profile in question may not even be you
Here are ways to address this:
- You may create an account on Geni, contact the person and ask them to update the data
- You may create an account on Geni, contact the person and ask them to remove the data
- You may create an account on Geni, contact the person and ask them to invite you to their tree
If they invite you to their tree, you may then:
- Remove the data and close your account
- Remove your data, update your privacy settings and keep your account
- Update your settings, keep your account and invite others to join your tree
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