I wanted to update my subscription, but did not realize it would come out as a lump sum. It was more than I could afford at the date. I cancelled my subscription to get the money back. I have not recieved the refund yet. I would like to still have membership, but now my tree I worked so hard on is gone.
Regina Haltom, nursemomregina@aol.com
Hello Regina:
I will contact you directly in regards to your refund and other account.
For others who may want to cancel their subscription and not close their Geni account please see the following:
If you would like to cancel your subscription you may do so under ‘Account Settings’ and Geni Premium Account. There you may select 'Make changes to your Geni Pro/Plus Subscription' and then finally check the 'Yes-Cancel' box at the bottom of the page. You will then see the new expiration date on your main Geni Premium Account page.
If you've chosen to use PayPal for your Geni premium subscription, you must log into PayPal to cancel the subscription.
1. Log into PayPal at https://www.paypal.com
2. On the "My Account" tab, click the subtab labeled "History"
3. Below the date selectors, click the link labeled "Subscriptions"
4. Locate the line for your Geni subscription and click on the Details link under the Details column
5. Click the button labeled "Cancel Subscription" at the bottom of the resulting page, then again on the confirmation page.
If you have any further questions about your premium subscription, please submit a ticket (for Plus & Pro users) or email subscriptions@geni.com
