does it mean that i have to biuld mine family tree from the begining?
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Geni Support Team Hello Aviva:
Login to your Geni account using your original login information and then to update the email address on your Geni account:
- Go to your Email & Password settings
- Click 'Add email' and enter the new email address
- Use the 'delete' link if you would like to delete the old email address
- Use the radio buttons next to the email addresses to select your primary email address. This is the address where your Geni Notifications will be sent.
Note that you must have at least one email address associated with your Geni account. Therefore, you must add a second email address before deleting an email address from your account.
If you no longer have access to the email address used on your Geni account and you are unable to recall your login information, you will be required to send an inquiry to subscriptions@geni.com for assistance with this.
Geni will then be able to remove your email address from your profile, where you will then be able to ask a relative in your tree to re-invite you back to your tree using your current email address.
*Note: If you were the only claimed/active Geni user in that tree and there is no one who can re-invite you, you will need to start over at Geni.com using your current email address.
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