How do I enter the death of a user with a claimed profile?
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Geni Support Team Hello:
I'm sorry to hear about the death of one of our users.
You may report the profile as deceased. Once it is reported, birthday and anniversary reminders for your relative will be disabled.
Customer service will resolve the report by unclaiming the profile and updating the living status of the profile to deceased. Once the report is resolved, you and your family will be able to edit your relative’s profile.
Steps to report a profile as deceased:
- Navigate to their profile page
- Click Actions
- Choose Report
- Select "Deceased" as the reason
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