My mother purchased a Geni Pro account thinking it would allow her to merge the 30+ duplicate (and in some cases, triplicate) profiles for people in our family which were brought to her attention via Smart Match. These are absolutely the same people (ie the same parents, spouses, siblings, children). She requested to merge these profiles but the other managers do not have Pro accounts and are unable to merge the profiles. She herself got immensely frustrated with the lack of premium features that actually worked and canceled her Pro membership. Now these "merge issues" don't even show up on her main page (but they do on mine).
If the managers of the other profiles with cannot approve these merges, how can we ever resolve merge issues to combine the duplicate and triplicate profiles into a single profile with all the correct info?