My mother accidentally closed her account. I re-invited her, but now she can't log in. She tried to reset her password by following the link that they sent to her email, but the link just takes her to the log in page that she can't log into.
I sent her a request to collaborate. She received the email and followed the link to accept the request and it took her straight to the log in page and she still could not log in. However, she shows up on my home page as accepting the request.
Please help, we are truly baffled! ;-)