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The credit card number is invalid.

Gunnar Schönning

July 14, 2012 18:03

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What is wrong when this message turns up when  I try to start a trial period? the credit card number is correct.

//Gunnar

4 comments

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  Karen Brown July 16, 2012 05:30

  I'd suggest to confirm if it's one of the payment methods accepted - http://help.geni.com/entries/21504306-what-payment-methods-does-geni-accept

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  Gunnar Schönning July 16, 2012 08:08

  I use Mastercard, that is accepted.

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  Gunnar Schönning July 16, 2012 09:49

  I have mastercard, that is accepted.

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  Geni Support Team July 26, 2012 19:14

  Hello Gunnar:

  I'm sorry to hear you are having issues signing up for the free trial subscription. We do accept Mastercard as a payment method, please contact your credit card company to confirm the charge is not being blocked by the issuing bank for your Mastercard.