I am unable to open the TREES feature to see people in them and to make additions and correction. Is this a temporary problem or should I do something from this end. By the way, I am a PRO Member. Thanks.
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Geni Support Team Hello Rolando:
- Please make sure you are running the latest version of Flash. To do so, please visit: http://get.adobe.com/flashplayer/
- If you are not seeing the information (names, etc.) the nodes/boxes, please try clearing your cache
- If the tree is blank, please hold down the Shift key on your keyboard and refresh the page to reload the tree
- You might need to try another browser (Firefox, Safari, Chrome, Internet Explorer)
- If you are receiving an error message, please send a ticket for assistance*
*Note: The ability to submit tickets is a Geni Plus and Pro only feature.From our F.A.Q. - http://help.geni.com/entries/469625-how-can-i-see-my-tree
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