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forgot pasword

Segismundo / Ziggy Nates

August 07, 2012 22:01

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I cant acces mY tree.. says You DID sendt me my "forgotten pasword" but I havnt received it. 

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  Geni Support Team August 23, 2012 19:17

  Hello Segismundo:

  I am showing the password reset email was sent and showing successfully sent. Please check to make sure that Geni messages have not been flagged as SPAM or been sent to your Junk mail folder. To ensure receipt of emails, please login to your personal email account, add geni@geni.com to your contact list. 

  From our F.A.Q. - http://help.geni.com/entries/466664-why-am-i-no-longer-receiving-any-emails-notifications