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FEW QUESTION

Rochel Fradel Bleier

September 11, 2012 00:53

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FIRST WHY AM I CHARGED $1EN YOU CAN GET THIS FOR 2 YEA119,40 FOR A YEAR WHEN IT IS $5,OO A MONTH,HOW DID YOU GOT THIS AMOUNT

NO MATTER HOW MUCH I TRIED I CAN' NT EXPORT  MY TREE TO MY COMPUTER I DID IT AND THE FILE IS IN A JARGON OF LETTERS WITHOUT ANY SENSE PLEASE HELP.

ALSO I HAVE TO FIX A PROFILE THAT HAS TERIBLE MISTKES BUT I CA'NT IT DOES'NT LET ME REMOVE THE PEOPLE THAT  HAVE THE SAME NAME 3 TIMES. I HAELPVE TO FIX IT.

I HOPE THAT WITH PRO YOU CAN DO IT , PLEASE HELP

 

1 comment

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  Jeff, Geni Curator September 11, 2012 14:09

  I can't speak to the billing, but here is some info on the pricing for Plus & Pro.

  • http://help.geni.com/entries/20627786-what-are-the-different-prices-for-plus-subscriptions
  • http://help.geni.com/entries/20030802-what-are-the-different-prices-for-pro-subscriptions

  For the export, it should be in a GEDCOM format that can be imported into a Family Tree application.

  • http://help.geni.com/entries/466640-what-is-a-gedcom
  • http://help.geni.com/entries/466639-how-can-i-export-my-gedcom

  For help fixing issues in your tree, you could post a request to this discussion forum for curator assistance.

  • http://www.geni.com/discussions/80793
  • Or send me a private message in Geni and I'll try to help you out.