I have a free trial for Geni Pro. Geni logged me out now I can't get in. I ask new password but i doun´t get email. I have tried all combinations that I think should work. I really don't now what to do . When i look my account there was email address kerlin.kahn@hot .ee but that is wrong Please help. kerlin.kahn@hotmail.com
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Dan Cornett You need to log into Geni with the email address used at the time you created your Geni account -- even if it is no longer a valid email address.
Once you get logged into Geni, you can then edit your profile and change the email address to your current, correct email address.
If you can't get in with the old email address (and the password you used at that time!) then contact http://www.geni.com/people/Customer-Service/6000000013600542058 -- send them a message with as much detail as you can remember about both accounts that "belong to you".
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Geni Support Team Dan is correct, but in regards to your particular situation Aleksander, our records indicated both email addresses you mentioned, I removed the incorrect email address as it was set as the primary email address. You should be receiving the 'forgotten password' email shortly to your correct email address.
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