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Facebook problem.

Aki Rytkönen

February 07, 2013 15:31

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I have make profile wiht email, but in couple of weeks i forget that.  

So i logged in via facebook and so GENI makes new profile to my facebook accout, i wanted my old profile to linked wiht facebook so i delete facebook connection and logged in via emal. Then tryed connect my profile to facebook, but it says that facebook profile is already connected with somewhere else profile.

Is it any change to merge my email profile and facebook profile anymore?

If not is there anyway to restore my profile what is connected to facebook?

5 comments

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  Jeff, Geni Curator February 07, 2013 18:13

  I suggest you send an email to subscriptions@geni.com in regards to this situation.

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  Geni Support Team March 29, 2013 18:21

  Please make sure that you have disconnected your Facebook with your previous Geni account from your Facebook account, see the following link for instructions:

  http://help.geni.com/entries/466699-How-can-I-disconnect-my-Facebook-account-from-my-Geni-account-

  Once you have disconnected Facebook with Geni, then login to your current Geni account and go to your Account Settings. Click Facebook and use the Connect with Facebook button to connect your Facebook account with Geni.

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  Aki Rytkönen March 29, 2013 19:04

  Hiromimarie, thx for your advice.

  I haven't noticed that i got that application on facebook profile. I deleted it, but problem is still on. And it makes new application link every time in my facebook profile, when i try to merge accounts, and it says every time "facebook profile is already connected with somewhere else profile".

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  Geni Support Team April 02, 2013 00:02

  Hello Aki:

  We removed it manually on our end. Please try connecting your Facebook account with your current Geni account again:

  Login to your current Geni account and go to your Account Settings. Click Facebook and use the Connect with Facebook button to connect your Facebook account with Geni.

  Please let me know if you are still having issues.

• 0
  
  Aki Rytkönen April 02, 2013 14:49

  ok, now it worked thx.