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Newly entered data not showing in tree. Corrupt?

Phillip Basile

February 15, 2013 22:26

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I entered information for my uncle, his wife, their kids and grandkids, spouses, dates etc. last night and everything was fine.  By adding her email address, I invited through Geni my niece to join so she could upload some photos.  This morning she sent me an email to say the invitation had expired.  I went on the site and the boxes are all there for these specific family members, but none of it loads.  You cannot see anything mnore than the boxes with those dots they have while a page is loading.  It just sits there thinkng about it for a long time.   I have logged out and cleared all temporary internet history and deleted all cookies and tried again with the same results.  Anybody have an ideas?  Is geni having trouble with one of their servers?

10 comments

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  Ferenczi Zoltán Sámuel February 16, 2013 14:35

  I have the same problem. I was try the html5 version too, but without succes. I think is a geni problem, and not a flash, a browser, a cookies etc. problem.

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  Phillip Basile February 16, 2013 17:14

  Thanks Samuel.  I posted an alert on it and hopefully geni will see and fix the problem.

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  Jeff, Geni Curator February 16, 2013 17:21

  Philip, I was also able to reproduce Samuel's issue (trying to view his tree) on my computer.  I sent the Geni developers a message about the issue.

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  Jeff, Geni Curator February 17, 2013 17:16

  Phillip & Samuel, Geni just pushed out an update to hopefully fix this.  Please check your tree to see if it resolved it.

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  Phillip Basile February 17, 2013 17:32

  Thanks Jeff.  I just checked but it didn't resolve the problem for me.  I'll check again this afternoon.

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  Ferenczi Zoltán Sámuel February 17, 2013 18:26

  Thanks Jeff.  I just checked but it didn't resolve the problem for me.

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  Jeff, Geni Curator February 17, 2013 22:17

  Ya, guess they're still working on it. :(  There is a good discussion going in the curator forum, so they're aware of it.

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  Jeff, Geni Curator February 20, 2013 14:34

  I'm seeing that this issue is being resolved for many profiles that were reported as having this issue.  Could you check again to see if it's still broken?  I'll then update the status in the thread that they're resolved or still need attention.  Thanks

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  Phillip Basile February 20, 2013 14:38

  Thanks for checking back Jeff.  Yes, I checked late last night and the problem seems to be completely resolved.  Everything is showing and nothing is missing.  I appreciate you staying with this.  - Phil

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  Ferenczi Zoltán Sámuel February 20, 2013 14:46

  The problem is resolved for me too. Everything is allright. Thank you Jeff.