Hello,
I invited a member in my tree with inserting her e-mailadress, only that person confirmed their account (by accident or by curiosity) and now they want to delete their e-mailadress. Is there a way for me to do that? They don't manage to do that themselves and are not glad they are a member of Geni now.
Pleaze advize what to do now. It's no option for me now to ask this person to do this themselves.
It depends on if it is claimed or semi-claimed. You might be able to do it on a semi-claimed profile by just editing it. Otherwise, no, I'm not sure how to delete it as once they claim it, you no longer manage it. Only they can hide their info, disable notifications, or close their account. Maybe if they have you the password, you could do it for her.
I don't know what the exact status of claiming is now, but I can't delete the e-mailadress there manually. They really expect me to delete it now and before getting into a real familiy fight about this, Geni should be able to help me with this? These people are we are talking about are more than 80 years old, so we can't expect them to just do it themselves? I added those profiles and invited them through an e-mail adress so why can't I control anything anymore about the invitation? Not so handy.
Hi Remy:
Please see your Facebook message, we have already replied to your message.
For future reference, if the profile has not been claimed by the person and you have permission to edit the profile, you would be able to delete the email address. If the person has already claimed their profile they become managers of their own profiles so the person will need close their Geni account. The following links from our FAQ section will be of further assistance:
Removing an email address: http://help.geni.com/entries/431604-Removing-Email-Addresses
Update an email address on a profile: http://help.geni.com/entries/466753-How-can-I-update-an-email-address-on-a-profile-
Close an account: http://help.geni.com/entries/431678-How-do-I-close-my-account-