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Why???

Dr. Denis Ismael Otero

March 20, 2013 16:26

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I had a Pro Account, I had 18,800+ ancestors- they were deleted- why???

If the Pro Account is gone, do I get the remainder of the money back or reinstatement of pro Account???

Dr. Denis Ismael Otero

 

2 comments

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  Jeff, Geni Curator March 20, 2013 16:54

  According to the records, you deleted yourself on Friday, February 22, 2013 after blanking out your name. (http://www.geni.com/people/no-name/6000000009573547405)  That tree and those profiles still exist, so it would not be an issue to put you back into it by merging your current profiles into the existing tree.  I'll query if your account can be un-deleted. 

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  Geni Support Team April 03, 2013 21:35

  Hello Dr. Otero:

  I have sent you a message directly in regards to your original Geni account and Pro subscription.