1

I can't get into my account.

Ed Mertens

February 13, 2014 00:38

None

Follow

I change internet providers (Comcast from Verizon) without first changing mt email address inside Geni and now when I go to reset my password I have no way of retrieving the password reset .

1 comment

• 0
  
  Bjørn P. Brox February 13, 2014 15:34

  Your comcast email are still valid as your login to Geni if you remember the password, so of you are able to log in you can change the email in your account setting.

  If you are not able to remember the password you are as you tell, not able to use recover password either.

  To get help, read the instructions from the FAQ:

  • How do I update the email address on my Geni account, if I no longer have access to that email address?
  • Lost Password