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Where is my original family tree???

Tonko Karkovic

March 23, 2014 10:07

Answered

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For a long time I could not sign in to my Geni account. Now I see that my family tree is lost.  

What happened to it?

Regards

Tonko Karkovic

6 comments

• 0
  
  Bjørn P. Brox March 23, 2014 10:46

  It's not lost. You have two accounts but the one you are logged into now does not have any added profiles.

  The other login have a tree of 72 profiles, http://www.geni.com/people/Tonko-Ante-Karkovic/6000000011725432061

  Try to log in and try other email accounts you have. You can also try https://www.geni.com/login/send_password to recover password.

  From the FAQ:

  • Lost Password
  • How do I update the email address on my Geni account, if I no longer have access to that email address?
  • Why can't I login?
• 0
  
  Harold Levenstein April 07, 2015 19:08

  I started the Harold Levenstein family tree in 2008 with the email address of hlevenstein@tiscali.co.za but I about 3 years ago I changed my e-mail address to haroldlev@mweb .co.za during which time I was no longer able to access the tree until I provided you with the new address and I was then able to view the tree. A few days ago I tried to view the tree but it would not accept my password. I then saw the Facebook page and unluckily for me I tied to open my family tree but it opened up my Facebook  page with a different photo to my tree and it deleted about 2000 names on my original tree.

  How can I restore my original tree?

  Regards

  Harold Levenstein

   

• 0
  
  Harold Levenstein April 12, 2015 19:27

  Dear Jeff Gentes, ( Geni Curator)

  Thank you for offering to help me as I was most upset to lose access to my my Family tree. I really would prefer to merge the profiles and to delete the Facebook tree as I heve only entered my name and nothing else.

  My father was Samuel Levenstein and my mother's maiden name was Jacobson. My wife's maiden name was Schneider. Her Parents were Maurice and Betty Schneider. I look forward to hearing from you.

  Kind Regards

  Harold Levenstein

  Date of birth: 13th April 1935.

   

• 0
  
  Lisa Betterelli Kriner July 24, 2020 19:50

  I have logged in, it's been a while and my family tree is gone?  How do I get it back?

• 0
  
  Dalene du Toit October 19, 2022 08:27

  my tree is gone? Please Help

• 0
  
  Job Waterreus October 19, 2022 15:20

  It seems you may have multiple accounts, please see https://help.geni.com/hc/en-us/articles/229706267-How-do-I-contact-Geni-about-my-subscription-