How can I change the wrong e-mail in a profile of relative that I administer and whose person, therefore can not be invited to the Geni?
Date
Votes
4 comments
-
Андрей Дмитриевич Суворов Изменить увы ни как не нельзя
-
Dermeval Lazzaro E.mail ocupado? por quem?
-
Dermeval Lazzaro Precisamos recuperar o mesmo e.mail:
-
Geni Support Team Hi Dermebal, your second cousin once removed has a duplicate account under that email address. That is why you receive the message when you try to add it to her profile. Since both accounts have been claimed with an email address, she will need to merge her accounts herself. Here's our FAQ on how she can merge her duplicate accounts https://help.geni.com/hc/en-us/articles/229705587-How-can-I-merge-my-own-profiles
If she no longer remembers the login information to her account, then please have her email us at subscriptions@geni.com so that our customer service team can assist her directly.
Post is closed for comments.