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Geni Pro free trial message

Courtney Quinn

October 28, 2015 18:12

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I recently signed up for the basic, free Geni account.  Whenever I search for a person and click on their name, I get the option to sign up for the free 14 day Geni Pro account.  I do not want this, but every time I try to look at a person, this message pops up.  How do I get rid of it and keep it from coming back?  

8 comments

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  David Joseph Lake-Schweitzer November 04, 2016 02:23

  Courtney,  I am having the same problem. Did you ever get an answer?

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  David Joseph Lake-Schweitzer November 04, 2016 02:23

  Courtney,  I am having the same problem. Did you ever get an answer?
  

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  Jeff, Geni Curator November 04, 2016 02:34

  Advanced search outside your profiles is a Geni Pro feature. When you try to use that feature, you hit a pay wall. So assess if that feature is something you want or not.

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  David Joseph Lake-Schweitzer November 04, 2016 03:30

  Jeff,   Thanks and have a great weekend

   

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  Nini March 19, 2017 16:25

  This happens also when I try to verify whether a person I have just added is identical with a person with the same name and similar dates someone else has already added to see whether they should be merged or not. How is one supposed to work that way?! It's ridiculous! Please rethink your policies.

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  Jeff, Geni Curator March 22, 2017 00:44

  Sounds like you're a power user Nini and the Pro membership would benefit you.  Pro membership gives access to those matching features of Geni for merging trees.  It can't all be free. :)

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  susan whitten November 27, 2017 18:25

  I just paid $175.12 for some kind of  a membership.  I continue to get offer for free trial. What did i pay for? This is very expensive for nothing. They won't allow me to use phone number to ask questions. 

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  Jeff, Geni Curator November 27, 2017 21:26

  Susan, there are several offerings through Geni.  One is Geni Pro Membership, another is a Data plan through MyHeritage, and last, that I can recall, is a DNA kit. 

  Since it doesn't appear that you're a Geni pro member, I'd guess you purchased the MyHeritage Data plan, which gives you access to SmartMatches, all the MyHeritage records / SuperSearch, etc.  https://help.geni.com/hc/en-us/articles/229707427-What-is-a-MyHeritage-Data-subscription-

  If you have questions about your subscription, you can contact subscriptions@geni.com