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Cannot access my family tree

Pauline Veronica Thomas

June 04, 2016 20:36

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Message on screen - `blocked plug in'   Cannot access my family tree.  Advice please

2 comments

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  Jeff, Geni Curator June 04, 2016 21:40

  This is something with your web browser.  So what you do will depend on which browser, Firefox, Safari, Chrome.  Based on the message, sounds like it might be Safari (Apple), so maybe this would fix it. https://discussions.apple.com/thread/4955025  But first thing I'd try is to make sure you're up to date.  Browsers will sometimes block old versions from running to maintain security.

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  Jeff, Geni Curator June 04, 2016 21:41

  Clarification, up to date on Adobe Flash player. https://get.adobe.com/flashplayer/