My deceased father's profile has become public following his death last year, and now an unauthorised private photo of him and myself as a young girl appears in public search results. I have a Geni Basic account and the photo has since been removed from my father's profile. I insist that the photo is removed from Geni's server immediately so that it no longer is available to the public.
Jeff, Geni Curator
Nicole, If the photo has been removed, then it takes time for search engines to update their cache. What you're seeing in a search engine is not likely the photo on Geni's servers, but on Google for instance. Search engines, such as Google, crawl the internet periodically and cache information, such as pictures. Next time they crawl Geni, they will remove the picture from their cache. So you've done what you can - now you just have to wait for the cache to expire.
Posting on behalf of an anonymous friend:
"I have a photo of my son that is still on the Geni.com server because it has a Geni.com URL, and it appears nowhere on the Geni.com profiles, yet it appears in Google searches related to my name. This is a serious security risk to my family because I work with criminals, and it is horrifying to see my son's photo coming up in Google searches that are hosted on your server, yet nowhere in my geni.com profile (posted by someone else). This is obviously not a cache. What is the process by which this photo can be removed???"
Geni Support Team
Hi Neil, please have your friend email us at firstname.lastname@example.org with a link to the photo and our customer service team will be able to assist them.