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allow merging duplicates on Basic membership

Jena Costello

November 17, 2011 17:10

None

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I am new to Geni.com and was quite excited about all that I can do here, but not yet ready to upgrade from Basic membership.  I created an account and invited about six distant cousins to join Geni, which they did.  All of a sudden my whole family tree is messed up.  When I created my own account, my tree was merged into my son's existing account...and all members of my immediate family are now duplicated.  When I tried to correct the duplicate problem, I learned that I must upgrade my account to do this.  If you want accurate information on your world tree, I suggest that you make it easier for people like me to correct mistakes caused by changes made without my knowledge.  There should be clear information given when a new member registers, explaining how your site works (that people outside of my family will be monitoring and merging my personal information).  The lack of information and difficulty required to resolve this issue is quite frustrating.  Being forced to enter my credit card information in order to correct a problem created by others certainly doesn't cause me to want to pay for a higher membership level.

6 comments

• 1
  
  Steve Young January 29, 2012 20:00

  I agree whole-heartedly!

• 2
  
  Terry Jackson (Switzer) January 29, 2012 20:12

  As a curator I have been trying to warn the Geni team that not allowing Basic users to be able to merge was asking for more duplicates. Thanks for making this clear

• 2
  
  Sarah Cohen Hunt March 17, 2012 21:36

  And I agree too. I am now a Geni Plus member and STILL cannot merge with other family members, pretty frustrating.
• 2
  
  Jennifer C. March 18, 2014 14:50

  I would rather remove the EXTENSIVE information that we provided to Geni and let others look on their own, than be strong armed into paying to merge information with others. The pricing certainly does not reflect the value to a user who already has years of research into their tree and would like to share to benefit others, possibly as a hobby.  A relative dedicated their life's work to this and now we find that information, which WE provided is hijacked by Geni's service.

• 1
  
  Shlomo(salomon) Hanegbi, mon March 22, 2015 05:23

  basic membership coesn't allow merging tree until being pro member, is it possible?

• 0
  
  Jeff, Geni Curator March 23, 2015 23:21

  You can merge with basic membership - initiate and request.  You just have to do it manually - you don't get tree matches.  http://help.geni.com/forums/367927-Merging