I took out a Geni-Pro subscription on June 19. The confirmation email said, among other things: "Your purchase entitles you to a FREE 1-year data subscription at MyHeritage! If you already have an account with MyHeritage registered at your email address (...@....), you don't need to do anything - your account will be automatically credited within 48 to 72 hours.
Can I expect that this "automatic credit" will actually still happen at some point? I have already inquired about this with MyHeritage, but have not received an answer
12 comments
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Geni Support Team Hi, it appears there has been a delay with MyHeritage adding the bonus 1-year MyHeritage Data subscription. We apologize for the inconvenience and we're checking with MyHeritage for a status update.
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Yana Александровна Nechaeva Thank you for getting back to me so quickly, but I still don't have full access to the MyHeritage. Subscription to the Geni Pro without access to MyHeritage do not make sense. I hope it will be solved.
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Erin Michelle Borglund I hope this goes through soon for me too!
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David J. Ellis I have the same experience, upgrading to Geni Pro with a bonus of a free MyHeritage Data subscription that is not recognized by MyHeritage. I would very much appreciate an estimate of when I should expect the latter subscription to be activated.
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Elchanan Rottman Same here!
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Geni Support Team Yana and Eichanan, we are checking with MyHeritage on the status of your data subscriptions. We apologize for the delay and hope to have an update for you soon.
Erin and David, I see you upgraded yesterday. Please allow 48-72 hours for your MyHeritage account to be automatically credited.
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Geni Support Team Yana and Eichanan, your data subscriptions have been applied to your MyHeritage accounts.
Erin and David, your subscriptions should be processed soon.
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Erin Michelle Borglund Thank you
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Erin Michelle Borglund Is the MyHeritage data subscription ever going to be applied to my account? It's been over a month and it's still not showing up...
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Geni Support Team Hi Erin, we're disappointed to hear that you still do not have your data subscription. We are looking into what happened and will let you know once we have an update.
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Geni Support Team Hi Erin, your data subscription has been applied to your MyHeritage account. We have also extended it an extra month. We're very sorry for the delay and appreciate your patience during this time.
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Erin Michelle Borglund Thank you so much @Geni Support!