Hi, over the years I created many profiles, many of them with emails. Several seem to have accessed their profile so that I no longer have the ability to change key items. These people either have no interest or are not able to access and correct the profile or correct their email. My wife for intance has an old email and when we try to correct, it asks for a telefon number...all the numbers I entered did not work so I cannot correct her email address. My aunt similarly cannot access her profile anymore...and we now know she has a different father than the one listed in Geni. Pls advise how I can regain access to these profiles I once created. Thanks. Martin
Date
Votes
1 comment
-
Geni Support Team Hi Martin, please have your wife, aunt, and other relatives contact us directly so that we can assist them with regaining access to their Geni accounts. They may email us at subscriptions@geni.com .
If they would like for you to be able to edit their profiles, then they can update their profile privacy settings once they are able to log in to their accounts again. They can simply go to their profile privacy settings and check the box "Let my family edit my profile."
Please sign in to leave a comment.