I had a family tree on Geni and when I reset my password, it created a brand new tree, How do I get my original back as the email I created it with is no longer accessible?
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Votes
4 comments
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Allan Ebedes My new email is allan@mmii.ca. Original email was allan@excellence.ca
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Job Waterreus Please see How can I merge my own profiles?
If you still have problems contact Geni, see How do I contact Geni about my subscription?
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Deanna Fine This has happened to me. I was added as a new member to Geni whereas I have been a member for many years & normally have a large family tree which i’d like to regain access to. What on earth is happening?
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Geni Support Team Hi Deanna, it sounds like you accidentally created a duplicate account. I recommend you log out of that account and into the correct one. If you don't remember the email address you used for your actual account, please email us at subscriptions@geni.com and our customer service team will be happy to assist you.
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