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Geni plus refund

Jena Axelrod

May 19, 2025 18:46

Answered

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Hi I did not intend to move from free trial to paid premium. Can someone please issue a refund and cancel my account?

3 comments

• 0
  
  Andrus Kuus May 21, 2025 10:40

  I have the same wush and can not find if and how

• 0
  
  Geni Support Team May 21, 2025 17:11

  Hi Jena, I see that our customer service team replied to your ticket #175521 and processed your refund. We hope you continue to enjoy our free services on the site.

• 0
  
  Geni Support Team May 21, 2025 17:12

  Andrus, please email us at subscriptions@geni.com or submit a ticket https://www.geni.com/help/newticket with your request. Our customer service team will be happy to help.