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When "Emails to ... cannot be delivered." appears?

Leonid Neustadt

July 26, 2025 12:55

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I thought this messages appear when a person mail is not reachable, but recently I found this appears for perfectly valid mail, so when does this generated? 

3 comments

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  Geni Support Team July 30, 2025 22:02

  HI Leonid, the message appears when we are not able deliver emails to the email address. Can you provide a link to the profile where you believe it is showing in error? 

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  Leonid Neustadt August 08, 2025 14:19

  Here is the profile: https://www.geni.com/people/no-name/6000000218103624897.

  Can you elaborate about "we are not able deliver emails to the email address"? What exactly happens?

  Edited by Leonid Neustadt August 08, 2025 14:32
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  Geni Support Team August 08, 2025 18:59

  This means that the emails sent to them bounced, thus it was undeliverable. For the profile you sent, I see that the emails sent to that address bounced. If the email address is still valid, then perhaps whatever the issue was at the time has been resolved. I removed the flag so we can resume sending emails.