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Refund

Evely Veelmann

September 08, 2025 19:54

Answered

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Hello! I accedently purchesed the geni pro. I really dont need It. But you already toom the money from my account. I really need a refund , I cant afford a 129€ purches. Please contact me asap or send me a refund! Thanks!

3 comments

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  Geni Support Team September 08, 2025 22:16

  Hi Evely, per your request, your Geni Pro subscription has been canceled and refunded. You may continue to enjoy the free features on the site.

  If you have any further questions about your account, please email us at subscriptions@geni.com . 

• 0
  
  Evely Veelmann September 09, 2025 06:14

  When will you refund?

• 0
  
  Geni Support Team September 11, 2025 23:45

  Please allow 3-10 business days for your credit card issuer to post the credit to your account.