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I am trying to cancel and get a prorated refund

Ellen Faye Knapp

September 10, 2025 18:50

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I want to cancel and get a prorated refund.  I tried online, but it said that my password was wrong.  What do I have to do?

Ellen

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  Geni Support Team September 11, 2025 23:42

  Hi Ellen, please submit a ticket https://www.geni.com/help/newticket or email us at subscriptions@geni.com and our customer service team will be able to assist you with a refund.