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How do I cancel my old Geni Pro subscription?

Matti Juhani Laurila

September 29, 2025 17:02

Answered

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Today I have made MyHeritage Omni - contract, and it is also encludung Geni Pro. The old Geni Pro is now unnecessary

3 comments

• 0
  
  Geni Support Team September 30, 2025 22:57

  Hi Matti, you should have received an email from MyHeritage with instructions on how to activate your Geni Pro subscription. Once you activate it, your Pro subscription will simply be added on to your account. 

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  Mikael Loikkanen June 17, 2026 19:58

  I would like to receive instructions on how to access Geni Pro in my Omni subscription that I signed up with you. And what do I do with the ongoing Geni pro that I have before I signed up for OMNI. I expect clear instructions via email. So that there are no incorrect extra payments or other hassles. Kind regards Mikael Loikkanen

   

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  Geni Support Team June 17, 2026 22:22

  Hi Mikael, you should have received an email from MyHeritage with instructions on how to activate your Geni Pro subscription. If you have not received it, then please contact MyHeritage support to have them send you a new one https://www.myheritage.com/contact-myheritage 

  Once you activate it, your Pro subscription will simply be added on to your account.