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removal of DNA

 When i put my DNA onto Geni i was told i could remove it at any time. I have tried (after failing to correct the name on it, as the first one i tested was in fact my mom's ,not mine,) I keep getting "matches", so obviously the removal has not worked, after over a year.

I have tried to solve this, but of course, as a non paying member, i am told that i cant even send in a request for help.

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