I am very confused about my subscription. I have My Heritage Premium Plus , and I have Geni Basic. According to My Heritage all I have to do to upgrade is make sure that I am using the same email address for both site and it will automatically upgrade. That has not happened. Here is their reponse to my help request: "
My Heritage Premium subcription
In order to solve this issue, you will need to be registered at MyHeritage and Geni with the same email address. Currently, your registered email address at MyHeritage is firstname.lastname@example.org.
In case your email address at Geni is different, please change it so it matches the above.
The system should then detect that you have a PremiumPlus subscription at MyHeritage and you won't be requested to purchase one when trying to review a match."
What should I do? Thank you, Kim