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My Heritage Premium subcription

KIM McElvenny

June 15, 2018 17:32

Answered

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I am very confused about my subscription.  I have My Heritage Premium Plus , and I have Geni Basic.  According to My Heritage all I have to do to upgrade is make sure that I am using the same email address for both site and it will automatically upgrade.  That has not happened.  Here is their reponse to my help request: "

In order to solve this issue, you will need to be registered at MyHeritage and Geni with the same email address. Currently, your registered email address at MyHeritage is cameos48832@mypacks.net.

In case your email address at Geni is different, please change it so it matches the above.

 

The system should then detect that you have a PremiumPlus subscription at MyHeritage and you won't be requested to purchase one when trying to review a match."

 

What should I do?  Thank you, Kim

2 comments

• 
  Geni Support Team June 25, 2018 21:33 Official comment

  Hi Kim,

  I can see why you may be confused. The person you spoke with may have been misinformed. A MyHeritage Premium Plus subscription does not automatically upgrade your account on Geni and it does not give you additional access to features on Geni. However, a MyHeritage Data subscription will allow you to confirm MyHeritage's Record Matches and Smart Matches to your profiles on Geni.

   

  It is not required to use the same email address on both accounts for this to work. 

   

  If you have a MyHeritage data subscription, then all you need to do is make sure you are also logged into your MyHeritage account when you are confirming Smart Matches and Record Matches on Geni. If you still see a message asking you to upgrade, please make sure you are logged into the correct MyHeritage account.
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  Paul W Spillenger March 11, 2019 15:57

  I just encountered the exact same problem, and unless I'm mistaken, the link for upgrading one's Geni account is not very clear.  I am going to try to unsubscribe to MyHeritage, because it's doing nothing for me on Geni.  What I wanted was Geni Pro.  Perhaps the web administrator can check to see if this can be made clearer.  Thanks.  Paul