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contacting GENI should be possible WITHOUT payments

Nancy-A.R. Frey

January 21, 2019 18:07

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How can a duplicate entry of an event be erased?????

I find it very disturbing to not be able to contact GENI.

Cheers from Germany

1 comment

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  Jim Henderson January 22, 2019 01:41

  Hello Nancy,

  I think Geni pay staff to work on the help desk, for people who subscribe.

  But there are also volunteer Curators, who are able to fix problems.

  I suggest you go to https://www.geni.com/discussions/178003 and click on the largest number on the right, just before the link called "Next". 

  At the bottom of that page you'll find a text box with the heading:

  Your reply to "ATTENTION Curators, please assist":

  Type in your request there, with a link to the profile where the problem is. A volunteer Curator will probably fix the problem and send you a message through the Geni system. (Of course, you need to have a free "Basic" account to do these things.)

  Let us know how you get on with that,
  Jim