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unable to get to the profiles

I have been able to get to profiles by placing my curser over the name of the person and then a box would pop up and allow me to read the profile.    I can no longer get this to happen.    I have logged out and logged back in and still not luck.   I am only a "basic" member and I appreciate any assistance one can give to me.   Also,   I could click on family members of the family of the profile but can no longer do this either.    

 

Again,   thanks for any assistance.    Carolyn Martin Gilgen

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