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disappeared

Ingrid Crathan

August 11, 2019 22:41

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Hello,  I had a family tree going back to 1730 in original Geni. This whole tree has disappeared. Can Anyone help?    Regards   Ingrid Crathan

5 comments

• -1
  
  Torbjørn Igelkjøn August 11, 2019 23:05

  This?

  https://www.geni.com/family-tree/index/6000000001257173369

• 0
  
  Ingrid Crathan August 12, 2019 02:21

  Tried this and said profile no longer available

   

• 0
  
  Torbjørn Igelkjøn August 12, 2019 15:41

  That is strange, because I can see the whole tree (or at least the part of it that is "public".

  Can you see this: https://www.geni.com/family-tree/index/6000000001257300396 ?

• 0
  
  Jean Bye September 11, 2019 13:27

  my family tree has vanished how can i retrieve it jean bye

• 1
  
  Geni Support Team September 11, 2019 19:22

  Hi Jean, it sounds like you may have created a duplicate account. Please make sure you are using the same email address you used to create your original account when logging in. If you do not remember what email address you may have used, please email us at subscriptions@geni.com so that we can better assist you with regaining access to your account.