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I am unable to close my account for a free trial. I have followed instructions to no avail.

Ruth Meyer

September 15, 2019 00:11

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Please close my account.  I have tried everything you have suggested.

1 comment

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  Geni Support Team September 16, 2019 20:41

  Hi Ruth, you have not signed up for a free trial of Pro. You are currently have a basic (free) account. If you have signed up for Pro under a different email address, please email us at subscriptions@geni.com .

  If you are simply looking to close your account, you may do so in your account settings. Please see our FAQ for details: https://help.geni.com/hc/en-us/articles/229704227-How-do-I-close-my-account-