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Lost all information

Rolands Grīnhofs

December 08, 2019 09:59

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Hello!

I logged into my account and all information has dissapeared. I  have saved all my information before, but now it all is gone.

What should I do?

Thanks for your answer and I am hoping to restore everything.

2 comments

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  Geni Support Team December 09, 2019 19:50

  Hi Rolands,

  It sounds like you may have accidentally created a duplicate account. Please make sure you are logged into the correct account. Is there an alternate email address you may have used to create your original account? 

• 0
  
  🧬🏹Chrissie Anghna Lea Kjær 🏹🧬 December 09, 2019 22:18

  Hi Geni... 

  I have been here since 2008.  And sudd I have a huge loos of forfares ?  1680 to now 1534 ca

   how does that funk.. 

  Chrissie Anghna Lea Kjær 

  Denmark