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Profile Manager not responding to messages

George James Smith

June 26, 2020 12:26

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GENi recently matched my tree to another, and upon checking the other tree I realised the match was valid, however the tree/(profile) manager is not responding to messages and it seems as if the last activity on the tree was in 2015.

Clicking on the profile manager's entry in the tree had no result and I am unable to determine any other way of contacting him.

The profile manager is Robert Young and the url of the page is 

https://www.geni.com/family-tree/index/2304733

I have been searching for this family for over 12 years and to be so near to getting in touch with them but not being able to do so is heartbreaking.

Hope someone in the management team can contact the profile manager on my behalf.

Thanks

George 

 

 

 

 

 

2 comments

• 0
  
  Jeff Keith Prevéy December 08, 2022 21:35

  I have a similar issue.  Managers who do not respond to merge requests or data conflicts. I have some requests that are over 3 yrs old. Geni doesn't seem want to do anything about it. I don't think this is a new issue. Or, I haven't asked the right question in the right format.

   

• 0
  
  Job Waterreus December 09, 2022 12:38

  You can try to see if there are other active claimed profiles (Geni users) in the family group of the unresponsive user and contact those.

  Like for Robert Young: https://www.geni.com/list?claimed_status=claimed&focus_id=2304733&group=max_family