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My Heritage Omni Pro Offer

James Hayes

January 12, 2026 16:05

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I have My Heritage Complete and Geni Pro Plans. I have received an offer from MH to upgrade to OMNI which includes GENI Pro. Is there a way to upgrade without getting double-billed and pay one price? MH referred me to GENI for support on bundled billing arrangements for GENI Pro and OMNI Plan. I didn't see anything on this in the Help Center.

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  Geni Support Team January 13, 2026 00:04

  Hi James, when you upgraded to Omni, you should have received a welcome email from MyHeritage with a link to activate your Geni Pro subscription. Please click on that link and log in with your Geni account so we can associate your current account with your Omni plan. 

  Please see our FAQ: https://help.geni.com/hc/en-us/articles/36789800374679-I-have-a-MyHeritage-Omni-plan-how-can-I-activate-Geni-Pro