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MFA not working

Barry Grossman

May 21, 2026 08:55

Answered

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I have enabled MFA on my account yet when I log out and log in, all I am asked for is password and not an Authenticator code.  Any suggestions

2 comments

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  Geni Support Team May 21, 2026 18:52

  Hi Barry, our records show that you do not have two-factor authentication enabled on your account. To enable it, please go to your account settings here: https://www.geni.com/account_settings/email_password

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  Barry Grossman May 21, 2026 23:03

  Perfect.  Apologies..I thought I had enabled it. All working perfectly.  Thank you.