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Upgrade to Pro problems

Richard Simso

June 18, 2026 13:26

Answered

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I tried to pay the offer to Upgrade to PRO, but no way, this transaction has been declined.

Can you send me the invoice. I tried via creditcard and Paypal, but couldnt.

Regards

Richard Simso

2 comments

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  Ethan David Whitted June 18, 2026 18:15

  Ethan David Whitted
  March 21, 2025 at 4:34 AM

  Hello Richard, I believe you have the wrong forum. This is the location for posting feature requests to upgrades on the Geni platform. If you have an issue upgrading to Geni Pro subscription, please see this page: https://help.geni.com/hc/en-us/articles/229706267-How-do-I-contact-Geni-about-my-subscription

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  Geni Support Team June 23, 2026 00:14

  Hi Richard, please email us at subscriptions@geni.com so that we can better assist you.