0

Lost email address

Jason Thomas Wright

August 13, 2021 17:53

Answered

Follow

A family member has a profile connected to an email address they no longer use or have access to.

Is there a way for them to recover their account?

1 comment

• 0
  
  Geni Support Team August 13, 2021 20:28

  Hi Jason. Yes, please ask your relative to email us at subscriptions@geni.com and our customer service team can assist them with regaining access to their account.