how to mark death?
i can't change the status of a dead cousin.
I also saw that I could not change my personal
Date
Votes
5 comments
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Geni Support Team Hi Dalia, we're sorry to hear about your uncle's passing. As you can see in your screenshot, your uncle had claimed his account with his email address. Please report his profile as Deceased via the Actions button on his profile page. Once our customer service team reviews the report, we will assist with unclaiming his account so that you may update it to reflect his passing.
Please see our FAQ for more details: https://help.geni.com/hc/en-us/articles/229706547-How-do-I-report-a-profile-as-Deceased-
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Michael Stephen Lehane Geni Support Team - Can you share how long it takes to update a change once you have followed the steps in this FAQ for more details: https://help.geni.com/hc/en-us/articles/229706547-How-do-I-report-a-profile-as-Deceased-
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Geni Support Team Hi Michael, it can take 24-72 hours for our team to review and resolve the report. Once we unclaim the account and mark it deceased, you will be able to edit the profile to add additional details.
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Michael Stephen Lehane I requested two updates in prior to my last post (above) in July and they still have not been executed.
Can I get some help? -
Geni Support Team Hi Michael, we see that you submitted two Deceased reports on May 29 and they were both resolved on May 30. Are there other relatives you have reported as Deceased?
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