How to: View the status of your help ticket

One of the benefits of being a Premium user is having Premium Support. Have you submitted a help ticket and would like to view the status of it or update your help ticket with additional comments?

Here's how:

1. Click on your name in the upper right corner for the drop down menu and click on 'Help'. 

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2. Click on your name in the Help Center then click on 'My activities' to view a list of your help tickets with the status. Click on a specific ticket to view the comments or to update the ticket with additional comments. 

 

 

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