Trying to upgrade to Pro. Enter card and details but all I'm getting is "declined - too many credit cards"
Tried two different cards.
Looked at profile - I have no cards on record.
What's the score?
Date
Votes
4 comments
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Job Waterreus Please see How do I contact Geni about my subscription?
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Stewart James Sinclair Henderson tried that - all i get is a link back to having to join Pro before I can raise a ticket.
Bit chicken and egg
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Job Waterreus You do not have to raise a ticket for it, just mail them (or wait a bit till they read this discussion)
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Geni Support Team Hi Stewart, we have reset the credit card counter on your account. Can you please try again?
If you continue to have problems upgrading, please email us at subscriptions@geni.com . You do not need a Pro subscription to email us.
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