Getting Help - Bug Reports

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Unable to see DNA details Antti Hiillosmäki 0 comments 0 votes None
Unable to use geni.com from Russian's IP's Дмитрий Геннадьевич Квашнин 1 comment 0 votes Answered
Unable to add credit card due to the following error: Too many credit cards Станислав Стефанов Захариев 2 comments 0 votes Completed
Notify us when a Profile is untagged from a Document Lo 0 comments 1 vote None
Changing birth order fails with 401 while logged in Tiina Repo 1 comment 0 votes Planned
too many credit cards Jan Bjørn Iversen 1 comment 0 votes Completed
DNA haplogroups don't propagate anymore Ville-Matti Kiili 15 comments 10 votes Answered
My name shows up on Google even though my profile is private. Dita Grīslīte 2 comments 0 votes Answered
My renewal was declined Robert William Kastens 1 comment 0 votes Answered
Update Geni Håkan Carlsson 3 comments 1 vote None
Catcha / captiva Tom Wilson 2 comments 2 votes Completed
Repeated Incapsula security check / hCaptcha bug 𝗔𝗵𝗺𝗮𝗱 8 comments 0 votes Completed
Incapsula. doesnot work as it should Per Olof Johansson 4 comments 2 votes Completed
I am human Marfilha 2 comments 1 vote Completed
CAPTCHA prevents opening the tree Кирилл Александрович Кочетов 8 comments 1 vote Completed
Human Verification Art Collins 4 comments 5 votes Completed
Critical Bug: Infinite CAPTCHA Loop / Repeated Security Verification on Every Click Dace Dzērve 4 comments 1 vote Completed
incapsula Ingvild Christiane Avida Andreassen 12 comments 6 votes Completed
obscured email prevents change to similar email Simon Smith 2 comments 0 votes Completed
Paid Pro, but I'm still Basic. Help, 'Submit a ticket' don't work!! Magne Olsen 1 comment 0 votes Completed
Unable to alias profiles in discussions Erica Howton 0 comments 0 votes None
Unable to upgrade to PRO Peter Vang Jensen 1 comment 0 votes Answered
Unable to upload pdfs Jeremy Thomas London 8 comments 0 votes Planned
504 Gateway Time-out Hendrik Jacobus Reynecke 1 comment 0 votes None
Notification of a Birthday a month late Marshall Ash 1 comment 0 votes Answered
Merging two specific profiles fails Mika Halonen 2 comments 0 votes Completed
EMail Address on Profile Gary Adler 1 comment 0 votes Answered
Site error when attempting merge Itai Meshulam 3 comments 0 votes Completed
changes in the links in the profiles I manage Šimon Geršom Krýsl 3 comments 0 votes Answered
email Christine E Hughes 3 comments 0 votes Answered